9 Qualities of an Effective Call Center

No business owner can be everywhere at once. This is especially true for small business owners who are most likely taking on the workload of what would be three or four different position at a larger company. This is where having a call center can come in handy. However, they are not always the most popular branch of your business as far as customers are concerned. There are nine qualities which are absolutely essential to retaining your good reputation and using them to increase profit as opposed to just being your first line of defense against angry customers.

 

1)   Hourly Wages
2)   Customer Service
3)   English Proficiency
4)   Success Metrics
5)   Conversation Skills
6)   Integration Between Systems
7)   Tracking Calling Statistics
8)   Relationships
9)   Customer Semantics

 

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